Retail Excellence Platform

The Retail Excellence Solution

REX is a retail performance digital platform that captures retail performance and operational data across your network and generates diagnostic insights through comparative performance analytics and trend analysis. REX enables leaders to take targeted action to improve results.

Built on a five-pillar framework, REX supports a Track–Train–Reward methodology that connects performance visibility with capability development and behavioural reinforcement. REX captures and analyses store data to identify performance gaps and opportunities (Track), links those insights to structured action plans and targeted training pathways (Train), and embeds recognition and governance mechanisms to reinforce the behaviours that drive sustained performance improvement (Reward).

REX Components

The REX Analytics Dashboard provides visibility into individual store performance and operational efficiency by analysing the operational and performance data that matters to your business, including compliance, training, mystery shopping, and sales performance.

The Analytics Dashboard helps leaders quickly identify gaps and benchmark results—improving both customer experience and driving sales growth.

All results can be rolled up nationally or by Area Manager
The Performance Grid provides a store scorecard / leaderboard measuring performance to key performance metrics and benchmarks
Supports awards and recognition programs
We will develop a tailored scorecard for your business based on relevant measurements and data inputs

The REX Checklist module enables structured in-store assessments by field managers, reps, or mystery shoppers. It replaces ad-hoc visit notes with a consistent, measurable framework aligned to the behaviours that drive sales and customer experience.

Each checklist is customisable and can include:

Product knowledge checks Store standards; Visual Merchandising and merchandising compliance	Operational and safety checks Brand standards and promotions execution Images of what compliance looks like
Checklists are completed on mobile devices during store visits, with photos, comments, and scoring captured in real time. This ensures every visit produces comparable, trackable performance data across the network. Checklist results flow directly into the REX analytics dashboard providing immediate input into store performance. After completion, REX automatically generates a short, prioritised action plan based on checklist results that can be shared directly with the Store Team, turning data into clear next steps.

Through REX and our mystery shopping capabilities, we provide the opportunity to not just report on mystery shopping, but to increase service scores. We interpret the data and give recommendation on “how to” implement for success.

RDG Mystery Shopping includes:

A bespoke mystery shopping template based on your strategic and tactical imperatives.
All aspects of your mystery shopping will be tailored to your specific training needs and retail benchmarks.
We encourage the use of monthly scenarios and focus areas such that all staff members are fairly compared to one another, and specific campaigns can be measured.
We have a unique highly trained database of over 50,000 shoppers across Australia and New Zealand.
Our shoppers are graded according to their experience so they know what to look for and report on when making the call.
All our shoppers are individually graded. We focus on accountability for what is in the control of the sales staff.
We link results to training outcomes and improvement.
Your reports are available online, in real-time.
Customised and refined survey formats.

Member Incentive Framework
The Member Performance & Incentive Framework is a configurable layer inside REX that links measurable behaviours to recognition, capability uplift and commercial rewards. It enables retail businesses to drive performance consistency across their stores using transparent benchmarks, automated rankings and improvement tracking.

What REX Measures

Performance inputs are captured and benchmarked through REX:

Mystery Shopping Scores
Retail Compliance Checklist Results
Sales & Customer Engagement Metrics
CRM & Operational Data
Training Completion Data
Improvement vs Previous Period

All metrics are visible via store dashboards and network comparisons.

How It Works within REX

Configurable Performance Model

Custom metric weightings and qualification thresholds
REX calculates store and regional rankings
REX tracks progress

Store & Category Leaderboards

Store performance tracking
Leaders see measurable uplift over time

Individual Performance Visibility

Store logins see their own store results
Leaderboards in both Retail Skills Academy & REX

Reward & Recognition

Recognition

Store of the Year
Store Tiers Gold/Silver/Bronze
Area Manager Awards
Roadshow/Conference Recognition
Top Performer & Most Improved Certificates
Case Study Feature in Newsletter

Rewards

Marketing Support Credit
Supplier Rebate Boost
Training Grants
Priority Product Allocation
Merchandise or Equipment Credit
Marketing Campaign Support
Industry Event Tickets

The market leader in Innovative Retail Learning and Development Programs

91%

of employees who’ve left a job say they did it for growth opportunities.

76%

of new employees want on-the-job training.

83%

of employees are happier when they’re recognized in the workplace.

Lift your average sale by

10%

and double your revenue and margin increase.

The RDG Retail Skills platform holds a library of digital retail content which is aimed to assist all retailers, FMCG, franchisors and asset managers to improve their retail knowledge, skills, standards and operational efficiencies.

The platform includes access to…..

Fit for Business™
Retail Skills online
modules

Webinars

Podcasts

Operational templates

Learning paths – created to make it easy for users to learn and grow in specific career paths or departments e.g. Category Management.

Retailer fitness health checks (A diagnostic tool for retailers to get a high-level assessment of their gaps to benchmarks)

New content updated fortnightly

We offer great value subscription packages to suit your specific needs through to bespoke curated programs.

Why settle for good when you can be great?

You can be, with our award-winning RDG Fit for Business™ modules.

Increase your retail sales
Improve your customer experience and brand loyalty
Maintain consistent standards across all locations
Attract and retain the best industry talent
Train everyone at once anywhere
Drive accountability of retail best practice standards
Access to RDG retail learning paths
Access online modules anytime and from any device, anywhere in the world
Un-skill and engage you team members
Target to your specific needs
Maximise productivity
Create a performance driven culture

Why choose us?

Retail Doctor Group is Australasia’s market leading experts in Insights-Driven Retail Deployment.
For over 15 years, Retail Doctor Group has partnered with retailers to build powerful, award winning and sustainable businesses, using our proprietary Fit for Business™ content as the platform for achieving excellence.
We call on our experience in the retail industry to combine best practice training methodologies and retail compliance to help retailers be the best they can be.

“

“RDG have worked with us to comprehensively consult on and build bespoke content for our sector. We have utilised the RDG Fit for Business™ modules with customisations to suit our industry. The project management and attention to detail demonstrated has been excellent, and the content being developed in collaboration with our team is of a very high standard.”

Learning
Management
System (LMS)

The RDG Retail Academy is a Learning Management System (LMS) that hosts the Retail Doctor Group Fit for Business™ courses as well as a complete library of best practice Retail Skills learning and development content. This includes podcasts, webinars and more, designed to educate best practice retail and maximise team member performance.

In addition to RDG Fit for Business™ courses and Retail Skills content, the Academy can also host a bespoke learning program specifically tailored to your brand.

LMS Features & Benefits

Hierarchy

Configure learning groups at the Store > Role level allowing you to:

Manage your users at this level
Report on each stores learning performance
Define courses, training material, and learning paths specific to each role within each store

Group Leaders

Define Group Leaders to each Store > Role to manage users and view completion rates of your users.

Gamification

Create friendly competition between team members and/or stores through gamification. Alternatively, tie-in learning to an incentive program.

Reward learners with Points and/or Badges for specific action i.e., completing their first course or completing a Learning Path. Points and Badges can be displayed on the learners Dashboard.
Award Certificates for completion of courses and/or learning Paths.
Leaderboards for both “top learners in your store” as well as “top stores” in your retail business.
Messaging within your Groups

Learning Pathways

Retail Specific learning pathways for each role and or level of team member within your business. This allows each learner to follow a specific interactive and exclusive L&D journey relevant to their role and career pathway.

We can create bespoke learning pathways relevant to your business and roles within by incorporating both Fit for Business™ content and your existing training material.

The Retail Doctor Group LMS allows for hosting of:

RDG Retail Academy “Off the Shelf Content” +
RDG Developed Bespoke Content +
Your own content
- Online training modules (all formats generated by online learning development tools such as SCORM and xAPI are supported)
- Videos, Podcasts, Webinars
- PDFs or Word documents
- Other formats as requested