Turn retail insights into accountable action with REX
REX (Retail EXcellence) by Retail Doctor Group is a subscription-based digital retail performance and operations platform that guides retailers to improve consistency, execution, compliance, and productivity across every store and region, nationally and internationally.
Build the operating foundation for stronger sales, margin, customer satisfaction and team performance across your store network.
Select the components you need, or use the complete suite.
Click a component to see how REX improves retail visibility, store execution, compliance and action planning across your network.
The REX Program delivered a measurable uplift in sales
capability and customer experience across our business.
Peter Sinodinos
CEO — Amber
REX combines practical retail capability
with real-world implementation expertise —
helping retailers not just learn, but execute.
Ben Kearney
CEO — Australian Lottery & Newsagents Association (ALNA)
Transforming retail
operations for every role
REX gives every leader a purpose-built view of the actions and insights they need to improve
performance.
Unlock consistent retail execution across every store
REX gives CEOs a real-time view of store and network performance,
including lead indicators and behavioural insights beyond sales
data.
- Drive greater compliance and consistency: Ensure every store executes the right standards, processes, and customer experience.
- Increase sales, margin, and customer satisfaction: Spot performance gaps early and improve sales, service, and conversion outcomes.
- Improve team productivity and operational efficiency: Reduce wasted effort and focus teams on the actions that have the biggest impact on business performance.
- Turn insights into accountable action and measurable improvement: Give leaders a real-time visibility while helping them assign action plans and track progress across every store.
Improve customer satisfaction
through measurable execution
REX helps retail executives connect customer feedback, mystery
shopping and training insights to identify service gaps, improve store execution, and lift customer satisfaction.
NPS.
- Identify service gaps: Combine customer feedback and mystery shopping insights to see what needs attention.
- Target training needs: Link service gaps to the right coaching, product knowledge, and capability support.
- Track store execution: Monitor follow-through, accountability, and customer experience scores.
- Improve customer outcomes: Turn insights into action plans that drive measurable improvement across the network.
Streamline retail operations with one
integrated performance platform
REX helps retail leadership teams replace fragmented tools and manual reporting with one connected view of store performance, execution, and customer signals.
- Single source of truth: Connect KPIs, execution, training, and customer signals into one store performance platform.
- Less manual reporting: Replace fragmented tools, duplicated effort, and operational noise across the network.
- Stronger alignment: Keep stores, regions, and support teams aligned to the same operational priorities.
- Higher operational productivity: Improve visibility, accountability, and decision-making with clear action plans across every store.
The Path to Launching and Embedding REX
A proven step-by-step journey to elevate retail performance and drive measurable ROI.
Select from the REX Menu
or kick off with RDG's Essentials REX Program
Configure your selected REX solutions
and determine your ROI target
Launch measurement and mystery shopping tools
Build action plan: embed training, KPI targets, and review cadence
Increase Retail Performance & ROI
Your REX program
Streamlined program to build the foundation for retail execution.
What is included in your Retail Excellence Platform
- ✓1x Integrated Dashboard included
- ✓1x Performance checklist
- ✓1x External KPI/Metric data source connection
- ✓Kick-off & Engagement webinar
- ✓Bi-annual 2hr workshops
- ✓Bi-monthly mystery shopping program
- ✓Included ongoing live read (NPS)
- ✓RDG Training Academy
Pricing
From
per store / week
Estimated Sales Uplift
*Based on an illustrative model and a sample of 300 participating stores. Results are subject to successful REX implementation and should be validated through pilot performance, uplift, assumptions, margin impact and rollout scope. Indicative pricing starts from $17 per store per week and calibrated to actual participation rate by store.